1. Introduction
Givance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-native litigation intelligence platform and related services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our Services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, organization name, and other registration details
- Case Documents: Legal documents, exhibits, emails, images, audio files, and other materials you upload
- Usage Data: Queries, prompts, interactions with AI features, and feedback
- Payment Information: Billing details processed securely through third-party payment processors
- Communications: Messages, support requests, and other correspondence with us
2.2 Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Analytics: Pages visited, features used, time spent, click patterns
- Cookies and Tracking: Session data, preferences, and authentication tokens
- Performance Data: Error logs, system performance metrics, API usage
3. How We Use Your Information
We use the collected information to:
- Provide Services: Process documents, generate timelines, create exhibits, and deliver AI-powered insights
- Improve AI Models: Train and refine our machine learning models (only with explicit consent and never using identifiable case data)
- Platform Enhancement: Develop new features, improve existing functionality, and optimize performance
- Support: Respond to inquiries, troubleshoot issues, and provide customer assistance
- Security: Detect fraud, prevent abuse, and protect against security threats
- Legal Compliance: Meet regulatory requirements and enforce our terms
- Communications: Send service updates, security alerts, and (with consent) marketing materials
4. AI and Machine Learning Processing
Your Case Data is Confidential: We DO NOT use your case documents, exhibits, or any identifiable case information to train our general AI models. Your litigation data remains strictly confidential and is only used to provide services to you.
Model Improvement: We may use aggregated, anonymized, non-case-specific data to improve our AI systems, but only in ways that cannot identify you, your cases, or your clients.
Third-Party AI Services: We may use third-party AI providers (e.g., OpenAI, Anthropic) to process your data. These providers are bound by strict confidentiality agreements and data processing terms.
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication, and principle of least privilege
- Infrastructure: SOC 2 compliant cloud infrastructure with regular security audits
- Monitoring: 24/7 security monitoring, intrusion detection, and incident response
- On-Premises Option: Enterprise clients can deploy on their own infrastructure for maximum control
Data Location: Your data is stored in secure data centers in the United States. Enterprise clients with on-premises deployments maintain full control over data location.
6. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Cloud hosting, payment processing, analytics, and customer support tools
- AI Providers: Third-party AI services for document processing (under strict confidentiality)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
7. Data Retention
We retain your information for as long as necessary to provide Services and comply with legal obligations:
- Account Data: Retained while your account is active and for 90 days after closure
- Case Documents: Retained according to your settings or until you request deletion
- Backup Data: May persist in backups for up to 90 days after deletion
- Legal Requirements: Some data may be retained longer to comply with legal or regulatory obligations
8. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
- Objection: Object to certain processing activities
To exercise these rights, contact us at founders@givance.ai
9. International Data Transfers
If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States and other countries.
For users in the European Economic Area (EEA), UK, or Switzerland, we comply with applicable data protection laws and use appropriate safeguards such as Standard Contractual Clauses.
10. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of the Services after changes become effective constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: